Q. What is HeroMarket Member Card?

• HeroMarket Member Card is our way of showing our appreciation for your continued support since the beginning.
• HeroMarket Member Card entity belongs to My Hero Hypermarket Sdn.Bhd.
• HeroMarket Member Card is a rewards program only for HeroMarket customers.
• You can collect points when you make any purchase at any of our nearest HeroMarket & HeroSaveMart outlet.

Q. How much points do I earn with every spend?

Every RM2.00 spent in HeroMarket & HeroSaveMart shall be converted to 1 point.

Q. What benefits do I receive upon joining?

• With your collected points you can redeem your points to gift vouchers and a coupon book up to 4 times a year at our HeroMarket Customer Service Counter.
• Minimum 1,000 points = HeroMarket Gift Voucher RM 10.00.
• The more points you collect, the more gift voucher you can redeem.
• Coming soon: Exclusive member benefits for HeroMarket Members.

Q. How do I join HeroMarket membership ?

Step 1 - Visit any of our nearest HeroMarket & HeroSaveMart outlet.
Step 2 - Proceed to our Customer Service Counter & fill up the application form with terms & conditions.
Step 3 - Enjoy shopping with your HeroMarket Member Card once you receive it.

Q. How much does the membership card fee?

HeroMarket Member Card is subject to an annual fee (1 year) of RM10.00. You are required to renew your HeroMarket Member Card yearly.

Q. How old do I have to be to apply for HeroMarket Member Card?

Customers have to be aged 18y or over to apply with a valid My Card or Passport..

Q. How soon can I use my HeroMarket Member Card?

Fill out the application form, provide necessary documents, and get your card ready to enjoy your shopping.

Q. Which card should I apply?

Replacement for principal cards due to loss or damage, there is a fee of RM10.00 for each HeroMarket Member Card.

Replacement for supplementary cards due to loss or damage, there is a fee of RM5.00 for each HeroMarket Member Card

Q. Is the HeroMarket Member card a credit card?

• No. HeroMarket member card is neither a credit card or a charged card.
• It is a card that allows you to collect Points when you shop at any of our HeroMarket & HeroSaveMart outlet.

Q. How do I know when to renew my HeroMarket Member Card?

• Your HeroMarket Member Card will be written with your Name & the valid thru date also you can check the expiry date through HeroMarket apps.
• You are required to renew your HeroMarket Member Card within the grace period 1 month.
• If you did not renew your HeroMarket Member Card within the grace period, the Account Status will become "Terminated"

Q. How to renew HeroMarket Member Card?

You have two convenient options for renewing your HeroMarket Member Card by paying a renewal fee of RM10.00 at the any of our HeroMarket & HeroSaveMart nearest outlet at the Customer Service Counter or you can deduct 1,000 points from your accumulated points of membership.

Q. What is the expiry date of my membership after renewal?

Your membership will be valid for an additional 1 year from the date of renewal. For example, if your current HeroMarket Member Card expires on March 9, 2024, renewing it will extend the expiry date to March 9, 2025.

Q. Is there a maximum number HeroMarket Member Points I can collect?

No, you can collect as many HeroMarket Member points as you like.

Q. How can I check HeroMarket Member points?

You can check your HeroMarket Member Card current point balance by using HeroMarket Member Apps or you can visit any of our HeroMarket & HeroSaveMart nearest outlet at the Customer Service Counter.

Q. I forgot to bring my HeroMarket Member Card during my shopping. Will I get back my points?

• Without a HeroMarket Member Card, no points will be earned.
• Customer must present the Active HeroMarket Member Card or e-Card to cashier before any transaction made.

Q. How do I collect HeroMarket Member points?

Present your Physical Card/e-Card HeroMarket Member to the Cashiers before any transactions are made..

Q. Will my HeroMarket Member points expired?

• Yes, your HeroMarket Member points will be expire after 1 year from the month when the points were earned.
• Failed to renew your HeroMarket Member Card within 1 Month after expired, your HeroMarket Member points will be forfeited.

Q. I just joined as a HeroMarket Member but I would like to apply for a Supplementary Card for my family. What's the process?

• Please visit our Customer Service Counter and fill in the Supplementary Card form.
• Present your Principal Card & NRIC, along with your supplementary NRIC.
• Upon verifications you will be given an additional card joined into your HeroMarket Member (Principal Card).
• As this is a joint account, all the points collected by the supplementary card holder will be automatically goes into Principal Card.

Q. Can HeroMarket Member Card points be shared between the Principal Card and Supplementary Card?

Yes. The HeroMarket Member Card points earned by both Principal Card and Supplementary Card will be accumulated and shared since they are considered as a single account.

Q. Can I redeem vouchers using both Principal Card and Supplementary Card?

No. Voucher redemptions can only be done by using the Principal Card..

Q. Can I exchange my HeroMarket Member Card points for cash?

No. HeroMarket Member Card points can only be exchanged with vouchers by using HeroMarket Member Apps or at the Cashier Counter of our HeroMarket & HeroSaveMart outlet.

Q. How to get the HeroMarket Member Apps?

You can download HeroMarket Member Apps through Apple Apps Store or Google Play Store.

Q. What if my personal details change (e.g. change name, change address, etc)?

• Log in to HeroMarket apps and go to ‘Profile’ tab and click edit profile to update your details.
• Do visit our Customer Service Counter to update your profile and please provide your HeroMarket Membership Card Number for verifications.

Q. Will you share my information with other companies?

We assure you that your personal details are safe with us and will never be released to companies outside My Hero Hypermarket Sdn. Bhd. We strictly adhere to Personal Data Protection Acts (PDPA) regulations, ensuring your personal information remains confidential and protected at all times.