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HeroMarket Membership Programme’s Terms And Conditions:

Terms & Conditions

1.1) The ‘HeroMarket’ Membership Programme’ (Programme) and ‘HeroMarket’ Mobile App (Mobile App) are proprietary to My Hero Hypermarket Sdn Bhd (Company) where acceptance of any person(s) to the Programme shall be subject to the approval of the Company and once accepted by the Company, participation by any such person (Member) in the Programme shall be subject to the terms and conditions contained herein. The Programme is only accepted by HeroMarket situated in Malaysia or the participating merchants that registered with the Company.

1.2) By participating in this HeroMarket Membership Programme, the Members hereby agree to the terms and conditions of this Agreement and also the Company’s Privacy Notice which are listed at www.heromarket.com.my. These terms and conditions shall include but are not limited to the participants’ consent to the collection, processing, use and disclosure of the member’s personal data.

1.3) Company reserves the right to amend, vary or update these Terms and Conditions from time to time as it reasonably deems necessary. Any such amendments shall take effect upon being posted on the official HeroMarket website, which shall serve as due notification to Members of the said amendments.

1.4) Members are advised to keep him/her/themself updated on any updates to their HeroMarket Membership to enjoy the additional benefits offered (such as promotion, discounts or rebate). Such information can be received via printed materials and online platforms. Members shall not hold the Company liable if members fail to enjoy the additional benefits offered within the stipulated period.

Personal Details

2.1) Participation in the HeroMarket Membership Programme is open to all Nationalities (including Malaysian citizens and non-Malaysian citizens) aged 18 years old and above with a valid MyCard or Passport.

2.2) By registering the HeroMarket Membership Programme, Members must ensure that his/her personal details (i.e. name and date of birth) in the HeroMarket Member account are the same as the personal details stated on the passport or NRIC. The company reserves the right to terminate the Member's account if the company finds any incorrect / inaccurate information provided by Member. Members may update or correct the provided personal data via HeroMarket Mobile App from time to time.

2.3) It is the Members’ responsibility to notify the HeroMarket management of any changes of personal particulars, lost or damaged card.

2.4) The Member agrees that the Personal Data may be used by the Company for the purposes below:

• To associate the Card to the Member and to update information (if required);
• To process the application by the Member for related services;
• Management, operation and maintenance of Member's account, system including audit and exercising the rights of the Company under the terms and conditions;
• Designing new or improving existing services provided by Company, our subsidiaries, associates and affiliates;
• Communication by Company to Member;
• Investigation of complaints, suspected suspicious transaction and research for service improvement;
• Prevention or detection of crime or fraud; and
• Disclosure as required by law, rules, regulations, codes or guidelines.

Fees

3.1) Membership Fees :

•  Membership shall not be subject to any registration fees, renewal fees and shall remain valid indefinitely, without an expiry date.

3.2) Replacement fees:

•  A fee of RM10.00 will be charged for the principal card holder or a fee of RM5.00 will be charged for the supplementary card for replacement of lost or damaged physical card.
•  In the alternative, the principal cardholder may redeem 1,000 reward points, and the supplementary cardholder may redeem 500 reward points, for the purpose of such replacement.
•  This provision shall not be applicable to the e-card.

Types of Card

4.1) Types of Member’s Cards Available:

• Physical Card
• E-Card

4.2) Members have the right to choose whether they prefer a physical card, an e-card, or both options.

Types of Membership

5.1) Types of Membership Available:

5.2) Members (including Active and Non-Active Members) are deemed to have subscribed to the marketing mailing list upon registered as a ‘Member’ in the App and the Company will send or deliver the marketing information and relevant updates (“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM) and/or direct mail (DM).

5.3) Active Members are required to present the HeroMarket Physical Member Card or the E-Card to the cashier before each transaction. Alternatively, Active Members may provide their registered mobile phone number for membership verification. Failure to present any of the above at the time of purchase will result in no reward points being awarded for the purchase.

Points

6.1) Reward points earned from purchases made by supplementary card members will be added to the principal card holder’s account, provided the principal card holder has a valid subscription.

6.2) Every transaction of RM2.00 (exclusive of tax) will be awarded one (1) reward point. Active Members must spend a minimum RM2.00 and above on qualifying purchases to earn a point.

6.3) Once the membership account is credited with the reward points corresponding to the qualifying purchases, a transaction receipt prepared by the cashier at the checkout counter shall be issued to the Active Member. Such transaction receipt shall be a conclusive record of the qualifying purchases made as for the reward point accumulated will be shown at the membership account within 24 hours.

6.4) Members can check their balance / available reward points on the receipt issued after making a purchase at the store. Members may check the points up to 6 months of transactions available at the HeroMarket Mobile App.

6.5) Purchase of the following items are not entitled for points awarding:

• Government controlled items (flour, sugar, rice, oil and etc)
• ePay Services, i.e., mobile reload, IDD reload, online game reload, e-wallet reload, Touch ‘n Go reload, ePay upload, Utilities Bills Payment, Payment to Authorities, etc.
• Purchases made from tenants outlets.
• Purchases of gift/cash voucher or any selected items as determined by participating outlets.
• Purchases of cigarettes, liquor, wine and beer.
• Delivery Charges, Repair & Service Charges.
• Online Ordering using 3rd Party platforms including and not limited to Apps and websites (Grab, Foodpanda and etc).

6.6) The Points awarded and credited to the Member Account cannot be transferred or assigned to another Member Account or any other Member Account issued by or on behalf of the Company or combined or aggregated with the Reward Points of such Card or cards or otherwise dealt with except in accordance with this Agreement. The Points have no cash or monetary value.

6.7) The Points accumulated will expire after 1 Year from the month where the points are awarded. All the points will be forfeited and removed from the Active Member’s Account on the 1st of the following month after 1 year.

For example,

Redemption

7.1) All member voucher redemption has a validity period and expiry date clearly stated on the Voucher. Upon its expiration, the Member Voucher cannot be used or reissued. Additional terms and conditions may be found on the Voucher or on the Mobile App or the Company’s webpage or any of its social media platforms which in the discretion of the Company is deemed appropriate.

7.2) The Member may refer to the Rewards catalogue available at HeroMarket Mobile App or the participating outlet for redemption, which shall be for the purpose of information and illustration only and shall not be construed as constituting any representation or warranty as to their availability.

7.3) The Company gives no representation(s) or warranty with respect to any products and/or services featured in the Rewards catalogue. Where the Rewards are covered under any manufacturers' warranty, any disputes or claims shall be forwarded directly to the manufacturers concerned.

7.4) For Rewards that are to be redeemed from participating merchants or suppliers of Rewards as shall be appointed by the Company from time to time, the Member shall present his/her Active HeroMarket Membership Card and Malaysian National Identity Card (NRIC) or Passport for Rewards redemption for the purpose of verification. This is only applicable to principal card holders only.

7.5) Members who have redeemed his/her points for any HeroMarket rewards, i.e., merchant products or services are not eligible for refund or cancellation from the Company.

7.6) The Member shall be responsible to examine, immediately upon receipt, the Reward Item(s) for any defects or damage, whether in its packaging or otherwise, and to verify the contents of the Rewards Item(s). Where the Reward Item(s) or its packaging is found to be damaged or defective or that the contents therein is incomplete / damaged, the redeemed item shall be immediately returned to the Customer Service Counter located at the respective outlet that the member originally redeemed the reward(s).

7.7) The Company reserves the right to reject any request for the replacement of faulty or damaged Reward Item(s) should the Member fail to return the same in the manner and within the time period set out as stated above.

7.8) All Reward Item(s) are subject to availability during the redemption period and the Company reserves the rights to change reward items from time to time.

7.9) If at any time, the Company determines in its absolute discretion that there is any abuse, manipulation or fraud with respect to the claiming of Rewards or its Points under the Programme or redemption of Rewards, the Company shall with absolute discretion immediately suspend or cancel the Member's participation in the Programme including the cancellation of the membership and the forfeiture or revocation of the Reward Points or return of redeemed Rewards (or its reasonable compensation thereto) without notice to the Members.

Termination

8.1) The Member may terminate his/her membership anytime by giving notice in writing to the Company via email at feedback@heromarket.com.my or by notifying the staff at any of the outlets. However, there will be no refund (or transfer) of points collected in any form for termination of membership.

8.2) Upon receipt of a valid termination notice from the Member, the Member account will be processed for termination and shall be deemed terminated within seven (7) working days thereafter. HeroMarket reserves the right to verify the authenticity of the termination notice and may request additional information from the Member to complete the termination process.

8.3) The Company may end/terminate a Membership if:

• No transactions have been made for a continuous period of twenty-four (24) months, in which case the Member’s personal information will be deleted in accordance with the Personal Data Protection Act (PDPA); or
• There are reasonable grounds to suspect fraud or misconduct by the Member or any third party, in which case termination may occur without prior notice.

Disclaimer

9.1) The Company shall not be liable for any loss or damages incurred for any Point(s) lost or unlawfully claimed by other parties or loss or damage suffered as a result of any defect or error in any machines or inability to retrieve any information or data from the computer system. In any event, it is hereby agreed by the member that the total and aggregate liability of the Company including and not limited to any claims arising out of or in connection with these terms and conditions, for breach of statutory duty or any form of loss or damage which is directly accrued to the Company, the claim shall not exceed the amount of any unexpired sum of the Member’s Points at the time of claim or the maximum amount of RM1,000.00, whichever is the lowest.

9.2) The Company shall not be liable however for any errors, delays, loss or damage, which may be directly or indirectly due to breakdown, failure of machinery or the processor; or industry dispute, war, act of God, system failure and anything outside the control of the Company.

9.3) The Company shall not be liable for any loss or damage suffered by the Member due to the following reasons:

• Any failure by the Reward supplier to abide by the terms and conditions on which it has agreed to provide the Reward;
• Any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card;
• And any failure or omission to notify the Member of any changes in the terms and conditions of this Agreement, Rewards Guide, participating companies, qualifying purchases and the Points awarded for qualifying purchases.

9.4) A Member is required to contact the HeroMarket Hotline at +6012 243 1344 in the event of any query or email to feedback@heromarket.com.my in the event of any query.